Career Growth
26 Oct 2023 |
https://www.linkedin.com/in/ansarallibhoy/
|
Travel Support Consultant at TripArc (View all jobs)
CanadaFounded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.
As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.
TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.
This is not your typical after-hours team. Our vision is to provide our clients with consistent service regardless of the time of day. For example, this could include starting the quote process for an exciting 25th anniversary trip of a lifetime, facilitating seat changes for an executive travelling to an important meeting, or issuing urgent tickets for one of our Leisure Consultants.
Our stellar team has a, “Yes! I can do that for you!” attitude that understands the need to follow policies and procedures but are empowered and have the ability to problem solve finding the best solution for our clients.
Why work for us?
We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. While Travel Edge offers great perks, it’s not just the benefits that make our culture great. It’s the way management and teammates treat one another. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction.
Responsibilities
Cultural Fit:
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
We thank all candidates for their interest however only those selected for an interview will be contacted.
CanadaFounded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.
As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.
TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.
This is not your typical after-hours team. Our vision is to provide our clients with consistent service regardless of the time of day. For example, this could include starting the quote process for an exciting 25th anniversary trip of a lifetime, facilitating seat changes for an executive travelling to an important meeting, or issuing urgent tickets for one of our Leisure Consultants.
Our stellar team has a, “Yes! I can do that for you!” attitude that understands the need to follow policies and procedures but are empowered and have the ability to problem solve finding the best solution for our clients.
Why work for us?
We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. While Travel Edge offers great perks, it’s not just the benefits that make our culture great. It’s the way management and teammates treat one another. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction.
Responsibilities
- Be the first point of contact for all questions and support for Kensington Tours clients while adhering to each specific policies and procedures
- Support reservations on our in-house booking tools
- Stay fully informed and stay abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements
- Work with global DMCs, suppliers and other partners who facilitate and support our client’s travel requirements to address the client query
- Document and provide feedback/action summary on any call received
- Provide problem solving expertise and superior customer care
- Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures
- The ability to solve problems independently
- Performs other duties and assist in all areas as assigned
- A minimum of 3 years of experience in either leisure or corporate travel support, after hours or emergency travel team
- Strong communication skills both verbal and written
- Demonstrated ability to liaise with clients and establish positive relationships
- Experience in a matrix based and collaborative environment
- Strong attention to detail, being highly organized and showing the ability to multi-task will help you succeed at Travel Edge
- Ability to function in a fast-paced, demanding environment
- Must be available flexible hours including days, afternoons, weekends, and statutory holidays
- Availability to work overnight hours is an asset
- Experience using Microsoft products such as Excel and SharePoint
- GDS experience in Sabre with exposure to Travelport and Amadeus is an asset
- Ability to speak other languages such as French or Spanish desirable but not required
Cultural Fit:
- Thrives working in a technology and KPI-driven organization.
- Able to thrive in an entrepreneurial environment with ambiguity.
- Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
- Low ego and a team player.
- Has the ability to build trust and work through conflict both.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
We thank all candidates for their interest however only those selected for an interview will be contacted.
Hi Mahmood,
Thank you for your interest in the Travel Support Consultant position with TripArc.
After reviewing your resume, we would like to set-up a video interview to discuss your background experience in further detail, as well as answer questions you may have about this opportunity.
Please click here https://app7.greenhouse.io/schedule/FthfnjqGGBWtq2OldTRtIg?utm_medium=email&utm_source=SelfScheduleRequest to schedule your video interview. Once you have chosen and confirmed your date and time you will receive an email with a calendar confirmation. If you do not receive the confirmation, kindly respond to this email.
As part of our evaluation process, we would like for you to complete two assessments from Predictive Index (PI):
Behavioural Assessment (Approx. 5 minutes)
Cognitive Assessment (Timed 12 minutes)
Please follow this link to start the process: Predictive Index
You will receive the Behavioural Assessment first and once it’s complete you will be sent the Cognitive Assessment. Kindly check your full inbox, as sometimes these emails are redirected to the Junk/Spam Folder. Please complete both assessments prior to our call.
Please make sure you are uninterrupted while taking the assessments. It is recommended to complete the assessments on a computer with a strong internet connection, in your most fluent language.
We look forward to speaking with you soon.
Regards,
Navigatr Talent Acquisition Team
Thank you for your interest in the Travel Support Consultant position with TripArc.
After reviewing your resume, we would like to set-up a video interview to discuss your background experience in further detail, as well as answer questions you may have about this opportunity.
Please click here https://app7.greenhouse.io/schedule/FthfnjqGGBWtq2OldTRtIg?utm_medium=email&utm_source=SelfScheduleRequest to schedule your video interview. Once you have chosen and confirmed your date and time you will receive an email with a calendar confirmation. If you do not receive the confirmation, kindly respond to this email.
As part of our evaluation process, we would like for you to complete two assessments from Predictive Index (PI):
Behavioural Assessment (Approx. 5 minutes)
Cognitive Assessment (Timed 12 minutes)
Please follow this link to start the process: Predictive Index
You will receive the Behavioural Assessment first and once it’s complete you will be sent the Cognitive Assessment. Kindly check your full inbox, as sometimes these emails are redirected to the Junk/Spam Folder. Please complete both assessments prior to our call.
Please make sure you are uninterrupted while taking the assessments. It is recommended to complete the assessments on a computer with a strong internet connection, in your most fluent language.
We look forward to speaking with you soon.
Regards,
Navigatr Talent Acquisition Team
Travel Support Consultant
Phone/Video Interview20 minutes Microsoft Teams (link will be provided in email confirmation) Hi Mahmood, Thank you for your interest in the Travel Support Consultant position with TripArc. After reviewing your resume, we would like to set-up a video interview to discuss your background experience in further detail, as well as answer questions you may have about this opportunity. Please click here https://app7.greenhouse.io/schedule/FthfnjqGGBWtq2OldTRtIg to schedule your video interview. Once you have chosen and confirmed your date and time you will receive an email with a calendar confirmation. If you do not receive the confirmation, kindly respond to this email. As part of our evaluation process, we would like for you to complete two assessments from Predictive Index (PI): Behavioural Assessment (Approx. 5 minutes) Cognitive Assessment (Timed 12 minutes) Please follow this link to start the process: Predictive Index You will receive the Behavioural Assessment first and once it’s complete you will be sent the Cognitive Assessment. Kindly check your full inbox, as sometimes these emails are redirected to the Junk/Spam Folder. Please complete both assessments prior to our call. Please make sure you are uninterrupted while taking the assessments. It is recommended to complete the assessments on a computer with a strong internet connection, in your most fluent language. We look forward to speaking with you soon. Regards, Navigatr Talent Acquisition Team |
Job Interview
Hi Mahmood,
Thanks for submitting your availability for the Travel Support Consultant position.
You're confirmed for your interview on:
Date/Time: Oct 26, 2023 2:00pm-2:20pm MDT
Interviewers: Tammy Newman
https://teams.microsoft.com/l/meetup-join/19%3ameeting_MzU1ZjhkOTEtOTllYi00MmM3LWExMTAtZGMxZTVlYWM0MGMz%40thread.v2/0?context=%7b%22Tid%22%3a%2251cb5df4-df05-4e5b-b20c-17d576ab85e3%22%2c%22Oid%22%3a%225353e061-fa15-494e-8874-663709474084%22%7d
Let us know if you have any other questions before your interview.
Thanks,
Tammy
Tammy Newman | Talent Acquisition Specialist
Hi Mahmood,
Thanks for submitting your availability for the Travel Support Consultant position.
You're confirmed for your interview on:
Date/Time: Oct 26, 2023 2:00pm-2:20pm MDT
Interviewers: Tammy Newman
https://teams.microsoft.com/l/meetup-join/19%3ameeting_MzU1ZjhkOTEtOTllYi00MmM3LWExMTAtZGMxZTVlYWM0MGMz%40thread.v2/0?context=%7b%22Tid%22%3a%2251cb5df4-df05-4e5b-b20c-17d576ab85e3%22%2c%22Oid%22%3a%225353e061-fa15-494e-8874-663709474084%22%7d
Let us know if you have any other questions before your interview.
Thanks,
Tammy
Tammy Newman | Talent Acquisition Specialist