AC Group Booking
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Important: Our Policies
We encourage you to refer to our Agent Reference page on aircanada.com/agents for the latest versions of our policies. • Schedule Change Policy • Flight Disruption Policy • AC Wallet Travel Agent FAQs • AD75/AD50 |
Fare MatchDo you have a competing fare from another airline?
You can use the G-Cubed to make a booking for the flights you would like tofare match, and our Group Travel experts will contact you to discuss options. Is your group travelling separately?Ten or more passengers travelling from various origins to the same destination may benefit from our Meetings and Events travel services. Travelling on a private jet?Air Canada Jetz™, our premium charter aviation service, can assist. Looking for group packages?Visit Air Canada VacationsExternal site which may not meet accessibility guidelines. and explore package options to destinations in Canada, Mexico & Caribbean, Europe, Las Vegas and the United States. Contact Group Travel Please contact us at [email protected] Air Canada Group Travel Business Hours
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DID YOU KNOW?
Have a Group Booking request within 14 days of travel? For bookings within 14 days to departure, please utilize our Meeting and Events product. The new G-Cubed Group tool allows you to shop for flights and book confirmed space. Watch our video tutorialExternal site which may not meet accessibility guidelines and/or language preferences.! |
Quick Links
- Group Passenger Name List Form Complete and submit the group passenger name list.
For name changes and corrections, please complete and submit the Urgent Request Form. - Urgent request for existing group travelling within the next two days?If the group is travelling within the next two days, please complete the Urgent Request Form and we will contact you within one hour during Air Canada Group Travel business hours.
- Group Equipment List FormComplete and submit the group equipment list form for oversize baggage such as sports equipment or musical instruments.
- Group Payment Request FormComplete and submit this form if the group is ready to make a payment (Ie. Tour Conductor(s)).
- Airport GuidesThese letters will guide your clients through nine major Canadian Airports.
Calgary | Edmonton | Halifax | Montreal | Ottawa | St. John's | Toronto | Vancouver | Winnipeg
Group Travel FAQsBased on the current environment, Air Canada wants to ensure that Group space is available and accessible for Groups willing to commit in advance. To make this possible, the Group Travel policy has changed as of September 16th, 2020.
Air Canada will honour any existing signed contracts. Any new contracts issued as of September 16th, 2020 will carry the new terms and conditions. General Terms and Conditions What is a group? How far in advance can I book a group? Can I book a group in Air Canada Signature or Premium Economy Class? What if a passenger needs to travel earlier or later than the rest of the group? What if a member of the group lives in a different city? What is the time frame to sign the contract? When are payments due? What happens if the group booking is cancelled after the contract has been signed? What if I need to reduce the number in the group after it has been booked? What happens if the group number drops below the ten passenger minimum? How do I send in the names of those travelling in the group? Are there any free tickets? Can the Tour Conductor ticket be issued by the travel agency? What happens if I need to change a name on a ticket? Can the name changes be processed by the travel agency? What happens if a passenger needs to make a last-minute change after the tickets have been issued? Can passengers with Altitude status use their points to pay for their ticket? Can passengers with Altitude status use their points for E-Upgrades? What if the group is travelling with equipment? How do I select my seats? What if I have a competitive fare from another airline? Can Group Travel be booked on Interline itineraries? How do I book airlines that are not included in the list of Interline partners? |
G-Cubed
What is G-Cubed? Why is Air Canada making group requests available exclusively through G-Cubed? How do I get access to G-Cubed? Once I request access, how quickly will I be set up in G-Cubed ? Where do I go if I am having trouble with G-Cubed? Is there a maximum amount of people within a group with G-cubed ? How quickly can I expect confirmation of the space requested? |