AC Sked Chg
AC Sked Change |
¤:5 TICKETS MUST BE REISSUED FOR FLIGHT NUMBER
¤:5 FLIGHT NUMBER AC ¤:5 ROUTING YYC FRA ¤:5 DATE CHANGE ¤:5 ENTER DUE SKCH ¤:5 EB - DUE SKCH AC 120 FRA 23 DEC |
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SCHEDULE CHANGE POLICY for TRAVEL AGENTS
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Air Canada Or AC or ACV or Air Canada Vacations
SCHEDULE CHANGE POLICY for TRAVEL AGENTS ( PDF Copy )
A schedule change (SKCH) is defined as a flight cancellation, time change, flight number change, cabin change, routing/airport change or operating carrier change, which occurs more than 48 hours of original scheduled departure time. -
- 014 tickets, all fare types
- Air Canada to Air Canada misconnection on the same day with separate tickets.
- Air Canada schedule change causing misconnection with other airlines on 014 tickets - Other airlines schedule change on 014 tickets
- PNRs with payments, but not yet ticketed.
Important:
- You must action segment status changes (TK) within 14 days of the Schedule Change notification, or 7 business days prior to departure, whichever is earlier. This includes cancelling ticketed or un-ticketed segments with TK status code.
- Tickets must be reissued for flight number and/or date change; enter DUE SKCH in the endorsement box of the tickets. (Changes to flight time do not require a ticket exchange)
- Once the protection is accepted, further voluntary changes or refunds are per the fare rules.
- If the travel agency does not advise Air Canada that the flights the customer has been rebooked on, does not suit the needs of their customer, we assume the new flights are acceptable. Accordingly, when travellers no-show the flights, it is treated as a voluntary cancellation.
- If the original flight goes through a subsequent schedule change and the flight is reinstated to original date/times, the customer can be rebooked on the original flight without penalty and remark the PNR.
- 014 tickets, all fare types
- Air Canada to Air Canada misconnection on the same day with separate tickets.
- Air Canada schedule change causing misconnection with other airlines on 014 tickets - Other airlines schedule change on 014 tickets
- PNRs with payments, but not yet ticketed.
Important:
- You must action segment status changes (TK) within 14 days of the Schedule Change notification, or 7 business days prior to departure, whichever is earlier. This includes cancelling ticketed or un-ticketed segments with TK status code.
- Tickets must be reissued for flight number and/or date change; enter DUE SKCH in the endorsement box of the tickets. (Changes to flight time do not require a ticket exchange)
- Once the protection is accepted, further voluntary changes or refunds are per the fare rules.
- If the travel agency does not advise Air Canada that the flights the customer has been rebooked on, does not suit the needs of their customer, we assume the new flights are acceptable. Accordingly, when travellers no-show the flights, it is treated as a voluntary cancellation.
- If the original flight goes through a subsequent schedule change and the flight is reinstated to original date/times, the customer can be rebooked on the original flight without penalty and remark the PNR.
This policy does not apply: - When Air Canada provides re-protection on flights with an earlier arrival time, and/or provides a better connection/connecting time that does not cause a misconnection.
AIR CANADA SCHEDULE CHANGE on OTHER AIRLINES’ TICKETS
- The Other Airline is responsible for handling the schedule change.
- Air Canada sends a schedule change message to the booking source (GDS or OAL).
- The booking source will update the PNR with the new schedule information and if required, will reissue the ticket and advise the customer of the changes.
- If the re-protection offered by Air Canada is unsuitable to the customer, the booking source or issuing agent/carrier will re-accommodate according to their policies.
- When re-protection is on another airline, your client is subject to the Other Airlines’ baggage policy. Air Canada is not responsible for expenses related to Other Airlines’ baggage fees.
- Air Canada sends a schedule change message to the booking source (GDS or OAL).
- The booking source will update the PNR with the new schedule information and if required, will reissue the ticket and advise the customer of the changes.
- If the re-protection offered by Air Canada is unsuitable to the customer, the booking source or issuing agent/carrier will re-accommodate according to their policies.
- When re-protection is on another airline, your client is subject to the Other Airlines’ baggage policy. Air Canada is not responsible for expenses related to Other Airlines’ baggage fees.
Information subject to change without notice. *Lufthansa Group carriers LH, SN, LX OS (primary carriers), and EW, 4Y, WK, EN (secondary carriers) ®Air Canada, Air Canada Express and Air Canada Rouge are registered trademarks of Air Canada. ®Aeroplan is a registered trademark of Aeroplan Inc. ™Star Alliance is a trademark used by Air Canada under license. For involuntary changes within 48 hours of departure, refer to the Flight Disruption policy. V39 – December 08, 2022