Lufthansa LH
Reg 1 833 951 2503 Consumer Agency Support 1 844 735 5113 ( Key Account ) |
Dear Travel Agent
We are in receipt of your email below. In order to process your email request please re-submit it in this email as follows:
A - Email subject line must include: Sample " Re: 25 May 2024 BARJIS/IZAT MR*01JAN1989 PNR # 4GGPJP "
Please send screen shot of flight segments only! Due to PCI compliance, we cannot accept screenshots that include credit card information. Please remove this before sending. Thank you.
COPY &PASTE – NOT ACCEPTABLE
RP/NYCLH0201/
1. TEST/COPYPASTE
2 LH 401 C 21JAN 3 JFKFRA HK1 1 1555 0530+1 346 E 0 M
3 LH 400 C 21FEB 6 FRAJFK HK1 1 1050 1345 346 E 0 M
You may choose to send a “copy & paste” of your new itinerary, in place of a screen shot - in these cases however, the resultant rate number cannot be considered in any later verification process.
Apollo > S*LHB/FARES
Sabre> eservices.sabre.com > FARES
Worldspan> G/AIR/LH0/FARES
Amadeus > GGAIRLHUS5.48
Best Regards,
LHG Rate Desk
Lufthansa Group
Austrian Airlines, Lufthansa, SWISS, Brussels Airlines
Monday – Friday 09:00 – 17:00 ET
[email protected]
Lufthansa is a member of Star Alliance
E-mail communications with the Lufthansa Group Airlines are generally unencrypted. We recommend that you take this into account, especially when transmitting personal data such as name, contact details or travel information. In particular, we recommend that you avoid listing any of this information in the e-mail subject line.
We are in receipt of your email below. In order to process your email request please re-submit it in this email as follows:
A - Email subject line must include: Sample " Re: 25 May 2024 BARJIS/IZAT MR*01JAN1989 PNR # 4GGPJP "
- Date of departure
- Name of passenger
- Lufthansa File Key / record locator when available
- The screen shot of your GDS screen with the new itinerary booked in confirmed space. Only a true screen shot will be accepted. Please see examples below:
Please send screen shot of flight segments only! Due to PCI compliance, we cannot accept screenshots that include credit card information. Please remove this before sending. Thank you.
COPY &PASTE – NOT ACCEPTABLE
RP/NYCLH0201/
1. TEST/COPYPASTE
2 LH 401 C 21JAN 3 JFKFRA HK1 1 1555 0530+1 346 E 0 M
3 LH 400 C 21FEB 6 FRAJFK HK1 1 1050 1345 346 E 0 M
- The 220 ticket number(s) that need to be reissued / exchanged
- Rate request remarks
- Include applicable discounts as per your contract (percentage of upfront discount)
You may choose to send a “copy & paste” of your new itinerary, in place of a screen shot - in these cases however, the resultant rate number cannot be considered in any later verification process.
- Recalculation requests that do include an actual GDS screen shot of the new itinerary are eligible to have the rate number/calculation considered in any later LH verification process.
Apollo > S*LHB/FARES
Sabre> eservices.sabre.com > FARES
Worldspan> G/AIR/LH0/FARES
Amadeus > GGAIRLHUS5.48
Best Regards,
LHG Rate Desk
Lufthansa Group
Austrian Airlines, Lufthansa, SWISS, Brussels Airlines
Monday – Friday 09:00 – 17:00 ET
[email protected]
Lufthansa is a member of Star Alliance
E-mail communications with the Lufthansa Group Airlines are generally unencrypted. We recommend that you take this into account, especially when transmitting personal data such as name, contact details or travel information. In particular, we recommend that you avoid listing any of this information in the e-mail subject line.