Ticket Exchange
Tkt Exg
Tkt Exg
>$B:11DEC23/S1+2+3+4+5+6
|
Historical Fare Display
$B:T01JAN23 - Issued 1 Jan 2023 Manual Fare Bases Segment S1-3 Same Fare Bases plus Return Seg 4-5 Same Fare Basis >$BS1-3¤LK3AXNCS+4-6¤WKW38NCS/:T03AUG23/T· |
Follow the steps please:
1 - remove the live segments - But Don't Save it yet. 2 - add the new required segments - But Don't Save it yet ( New Travel Date ) Live 3 - Use this command without adding Outbound GK segments: |
KB0014433 - HHPR or manual pricing LINK
KB0014499 - CA exchanges (BSP) |
>$B:03AUG23/S1+2+3+4+5+6
New Fare Difference $1125
Old Fare $865.00
Fare Difference $260 Plus Penalty and Tax Difference - HHPR method
Old Fare $865.00
Fare Difference $260 Plus Penalty and Tax Difference - HHPR method
(BSP Canada) Process a ticket exchange when outbound is flown and the new round trip fare is higher
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52 5 • Updated 6d ago • KB0014559
Save Share ImproveThis article provides guidelines to process an exchange for a partially used ticket where the new fare is higher.
Scenario: An exchange is required on 22JAN15. Which is after the ETKT issuing date of 14JAN15 and before the new return date 29JAN15.
You have a non-refundable ticket on which the outbound is already flown that needs to be exchanged based on round trip re-pricing and
- the new round trip fare is higher ( Our example: Original ETKT TTL CAD 817.35. New ETKT TTL CAD 933.90 )
To reach the New Total amount, you have two options:
1. You either display the historical fare by doing $B:T14JAN15,
then create a manual pricing with the $B details.
You have the option to request a pricing record by doing HHPR and manually complete the masks,
or by typing HH$PR. The latter will pre-fill the pricing record masks with the details from $B:T14JAN15 display.
2. If the above option does not work for you, you need to contact the plating carrier and obtain all the fare details, then create a manual pricing. For details on how to build a manual pricing (HHPR) click here.
- the original ticket is subject to a penalty and applicable tax on penalty (Our example: CAD200.00 penalty)
- the difference in each tax code may vary (higher/equal/lower)
Note: Verify the acknowledgement received from every airline after itinerary changes.
You can follow the steps below to store the fare and issue an exchange with the correct amounts for BSP and the airline rules.
1. You need to check that the ticket to be exchanged contains at least one coupon showing status OPEN or ARPT
2. Check the fare rules or contact the airline for penalty amount and how the airline collects the penalty.
3.Check the rules or contact the airline if exchange should be based on one-way pricing or on round trip pricing.
4. Check to see if you can use either ARNE (Automated Refund and Exchange) which can read the original ETR (electronic ticket record) and the new stored price, but it cannot calculate penalty and taxes. If you cannot use ARNE for the exchange, a new fare must be stored separately per passenger name field with any other pricing and ticketing modifiers required.
To see the value of both the flown segment and new return segment, temporarily insert a segment identical to the one flown using today’s date. (if the actual flight no longer operates then book a comparable flight). Quote the PNR using Historical Pricing. Attempt an auto price; however you may have to FIC the original fare.
HISTORICAL Fare
EX: >$BS1¤QA07A0NQ+2¤LA14A0NQ/:T14JAN15 /T
(original ETKT date) and make note of the fare and surcharges in order to use them during the manual pricing process.
Sample : $BS1¤LK3AXNCS+2¤LK3AXNCS+3¤LK3AXNCS/:T03AUG23/T
Seg 1 Fare Bases seg 2 and Seg 3 / T: Date of Issue /T
Return HISTORICAL Fare
>$BS1¤LK3AXNCS+2¤LK3AXNCS+3¤LK3AXNCS+4¤WKW38NCS+5¤WKW38NCS+6¤WKW38NCS/:T03AUG23/T
Short Form Add Seg 1 - 3 same Fare Bases and Ret 4-6 Seg
>$BS1-3¤LK3AXNCS+4-6¤WKW38NCS/:T03AUG23/T·
Tax Calculations
Cancel the inserted dummy segment.
Request a manual Pricing Record with appropriate ticketing modifiers. For details on how to build a manual pricing (HHPR) click here.
Prepare to request the exchange masks from fares stored per passenger:
- Make sure that the Vendor Locator has been updated to avoid simultaneous changes during the exchange process.
- Display the new stored fare *T and the original ticket *HTE for full details of the new and original ticket fares and taxes.
- Compare the tax amounts/codes of the original ticket with the tax amounts/codes stored in the pricing record and make note of the lower or equal value for each tax.
To request the exchange fill-in mask, use HB:FEX and the 13 digit ticket number including the airline numeric code.
You only need to enter the first ticket number (primary) for conjunction tickets.
HB:FEX006 9900472114 (to request the single ATFQ field in the PNR)
HB1:FEX006 9900472114 (If there were more than 1 ATFQ, this format will attempt exchange of the 1st ATFQ field of multiple stored fares)
Important Note: Press the Insert Key to turn OFF the Insert mode and tab through the mask. DO NOT use the delete or backspace key.
>$EX NAME TURNER/JANINE PSGR 1/ 1
FARE CAD 777.00 TOTAL CAD 933.90
TX1 CAD 12.10 CA TX2 CAD 40.71 XG TX3 CAD 104.09 XT
EXCHANGE TKTS ·..............-·... CPN ALL
TKT1·00699004721140 CPN·2... TKT2·.............. CPN·....
COMM·0.00/.... ORIG FOP·S.................. EVEN·.
TTL VALUE OF EX TKTS CAD·817.35.........ORIG BRD/OFF·YUL·JFK
ORIG ISS·YYZ... ORIG DATE·14JAN15 ORIG IATA NBR·14537422
ORIG TKT·*.............-·... ORIG INV NBR·.........
PENALTY CAD·200.00...... COMM ON PENALTY·0.00/......
TAX ON PENALTY
TP1·........·.. TP2·........·.. TP3·........·..
Fill in the $EX mask with:
COMM - enter commission percent 0.00/ or amount $75.00 that was claimed on the original ticket.
TTL VALUE OF EX TKTS CAD - enter the total of the base fare of the original ticket AND taxes paid on the original ticket that are not forfeited (BSP does not not process negative values). This example is for a new fare that is higher so the base fare to add is the lower original fare. To calculate the taxes paid compare tax codes and amounts of the original ticket to the new fare. If there are the same tax codes on both use the lower or equal amount. If there are different tax codes on the original and new fare do not add the amount.
PENALTY CAD - enter the Penalty amount if the airline does not collect it by EMD. COMM ON PENALTY enter applicable commission to be claimed if there is a penalty amount.
TP1 - if there is a penalty amount enter applicable tax amount and code (XG or RC or XQ) based on which tax was charged on the base fare of the original ticket.
Press Enter after the last character you have typed in the mask.
Note: If you get an error response or made an error in calculating the TTL VALUE, type $EX to re-display the mask.
The Tax Display mask will show on your screen:
>$TP NAME TURNER/JANINE MS PSGR 1/ 1
FARE CAD 777.00 TOTAL CAD 933.90
TX1 CAD 25.91 CA TX2 CAD 2.60 RC TX3 CAD 646.50 XT
PAID TAXES
T1 ·12.10...·CA T2 ·6.80....·AY T3 ·43.00...·US T4 ·6.10…...·XA
T5 ·5.50....·XF T6 ·25.00...·SQ T7 ·8.50....·XY T8 ·6.70....·YC
T9 ·40.71...·XG T10·2.49....·XQ T11·........·.. T12·........·..
T13·........·.. T14·........·.. T15·........·.. T16·........·..
T17·........·.. T18·........·.. T19·........·.. T20·........·..
U.S. PSGR FACILITY CHARGES
APT1 ·JFK·4.50. APT2 ·...·..... APT3 ·...·..... APT4 ·...·.....
Complete the $TP mask with the Paid taxes as calculated previously.
If there are the same tax codes on both original ticket and new fare use the lower or equal amount and code. If there are different tax codes on the original and new fare do not add the amount or code.
Press Enter after the last character you have typed in the mask.
Note: If you get an error response instead of the $MR mask, type $TP to re-display. Correct the error and ENTER to proceed to $MR screen
The Add Collect screen will display
>$MR TOTAL ADD COLLECT CAD 316.55
/F·AX370000000000028+D1217+*123456+OK..................
Confirm that the additional collection amount is correct (as you calculated for fares and taxes and penalty).
Tab to the F to add the appropriate form of payment (you can string these all together.) If it is a credit card add Vendor code ex: AX followed by the credit card number + DMMYY for expiry and +*123456 for approval code and/or add +OK for carriers who require the OK appended.
Press Enter after the last character you have typed in the mask.
Note: If you get an error response type $MR to re-display the mask. (correct the error and Enter)
If all is correct, the ticket will be issued and you will get a prompt to re-display the PNR.
If the airline collects the penalty by EMD follow their procedures to issue after the exchange ticket is issued.
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