Follow Queues - Queue
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Schedule Change - Queue - KP* See Q/18 Q/19 Q/20
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View Queue - KP* See All Queue - Move Down do MD
View Queue do Q/14 Q/14 - If PNR is HX cancel All Segment Cancel All Segments do Step 1 Step 1 XI Step 2 S*PNR Add - Tab on Line 15 and Hit Enter Step 3 R:MN+ER - Receive use your Agency Initial and End PNR QR - remove PNR |
Go Through PNR 18 - 20 If any Schedule change A) She can email or send to Queue # of Agents the PNR - Screenshot or suggest best way to follow Sked Changes to agent B) Send PNR to Queue Send Queue - QEP/5 etc 5 MYLE PNR ...53 6 MAHMOOD QUEUE ...24 7 VIJESH PNR ...12 8 GALILEO VAC PNR ....1 9 SENKA PNR ...14 to the Agent Show her How to read who's PNR it is Locator/MT - Initial of Agents R0G94W/MT YYCOU 13Z9MT AG 60929245 05MAY 1.1LASTNAME/JAMES BOND MR*01FEB2007 To Move to next Queue do - I I - Ignore to move to next PNR - do not Remove PNR from Queue 18 - 20 Unless Client is Informed about the change End QUEUE QX I - I for Ignore and you are out of Queue |