AC - Air Canada
|
ACV - Air Canada Vacations
|
Time of Ticketing CommissionTerms and Conditions applicable for All Services
North America & Sun Time of Ticketing South America Time of Ticketing Transatlantic Time of Ticketing Mainland China & Transpacific Time of Ticketing Transatlantic/Transpacific Time of Ticketing Time of Ticketing Frequently Asked Questions AC Commission |
Apollo Refund format -
HBRF0160987654321/RP/RC-12/WC· -1OA2GRS· WAIVER CODE
Tkt NO 0160987654321
RP/RC-Route code / WC- Dash and then AC24HRRULE - enter
___________________________________________
Full Refund - RF - is Full Refund if no Comm Claimed
>HBRF8383810855089/RF/RC-92/WC- Waiver code if not Partial refund
HBRF0160987654321/RP/RC-12/WC· -1OA2GRS· WAIVER CODE
Tkt NO 0160987654321
RP/RC-Route code / WC- Dash and then AC24HRRULE - enter
___________________________________________
Full Refund - RF - is Full Refund if no Comm Claimed
>HBRF8383810855089/RF/RC-92/WC- Waiver code if not Partial refund
REFUND WAIVER CODESAll waiver codes have been tested and will fit in the waiver code field; however, we understand that some GDS subscriptions may have a limitation. When you are not able to add the entire waiver code, please ensure that you add additional information in the OSI or Remark field, prior to refunding, otherwise the information is not transmitted to the airline. This is a requirement for the audit, or a debit memo will be issued.
Example: ACUSKEDCHG1234. If the Flight number (1234) will not fit; Add the flight number and additional information in in the OSI or Remark field:
Below are one of six refund codes that must be entered in the WAVR field when processing a refund:
SituationDefinitionRefund Waiver Code 10 CharactersAdditional 4 digits24 Hours1Passenger cancelled no later than 24 hours after purchaseAC24HRRULEN/A
Unacceptable Schedule ChangeCaused by carrier; purpose of trip no longer existsACUSKEDCHGAdd flight #
Example: ACUSKEDCHG0871
Unacceptable Delay, greater than 2 hoursCaused by carrier; purpose of trip no longer existsACUDELAY02Add flight #
Example: ACUDELAY02871
Unacceptable Flight CancellationsCaused by carrier; purpose of trip no longer existsACFLTIRROPAdd flight #
Example: ACFLTIRROP871
Due death of passenger or travelling companion2Passengers don’t need to be on same PNR, but must show proof they were traveling together, and the traveling companion passed away; purpose of trip no longer existsACDUEDEATHAdd relationship: FTHR, MTHR, SIST, BROT, GMTH, GFTH, CHLD, GCHL, COMP
Example: ACDUEDEATHFTHR
Jury/Military Duty3Passenger can no longer travel on their ticket because they have been called to jury duty or military dutyACCAL2DUTYAdd Date Month Year
Example: ACCAL2DUTY0119
1Consult Tariff Rule 100.
2Consult Tariff Rule 100 – H; retain legal documents for up to 6 months.
3Consult Tariff Rule 100 – G; retain Legal documents for up to 6 months; proof that the duty is new; trip booked prior to duty.
Example: ACUSKEDCHG1234. If the Flight number (1234) will not fit; Add the flight number and additional information in in the OSI or Remark field:
- AC1234 (input correct flight #) cancelled due mechanical; customer chose not to fly
Below are one of six refund codes that must be entered in the WAVR field when processing a refund:
SituationDefinitionRefund Waiver Code 10 CharactersAdditional 4 digits24 Hours1Passenger cancelled no later than 24 hours after purchaseAC24HRRULEN/A
Unacceptable Schedule ChangeCaused by carrier; purpose of trip no longer existsACUSKEDCHGAdd flight #
Example: ACUSKEDCHG0871
Unacceptable Delay, greater than 2 hoursCaused by carrier; purpose of trip no longer existsACUDELAY02Add flight #
Example: ACUDELAY02871
Unacceptable Flight CancellationsCaused by carrier; purpose of trip no longer existsACFLTIRROPAdd flight #
Example: ACFLTIRROP871
Due death of passenger or travelling companion2Passengers don’t need to be on same PNR, but must show proof they were traveling together, and the traveling companion passed away; purpose of trip no longer existsACDUEDEATHAdd relationship: FTHR, MTHR, SIST, BROT, GMTH, GFTH, CHLD, GCHL, COMP
Example: ACDUEDEATHFTHR
Jury/Military Duty3Passenger can no longer travel on their ticket because they have been called to jury duty or military dutyACCAL2DUTYAdd Date Month Year
Example: ACCAL2DUTY0119
1Consult Tariff Rule 100.
2Consult Tariff Rule 100 – H; retain legal documents for up to 6 months.
3Consult Tariff Rule 100 – G; retain Legal documents for up to 6 months; proof that the duty is new; trip booked prior to duty.
Flights to City
Who are the Star Alliance member airlines?Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, THAI, TAP Air Portugal, Turkish Airlines, and United.
|
AC Group
Dear Mahmood TEJPAR,
Your user has been successfully created. You can find below your user information:
Organization: AC-AIDL
UserID: MTEJPAR
Login: MTEJPAR
Office: YOWAC205N
Sign: 0003MT
In order to activate your account, please set up a password by connecting to one of the secure URLs below according to your network access. Please use one of the links below and follow the instructions:
If you have an Internet access:
Activate my account.
If you have an Intranet access:
Activate my account.
If you do not know the type of access you have, then try accessing both links, one after the other. In case neither URL works, please contact your Help Desk.
Once your account is activated, please wait two hours before accessing your new applications.
Also, please note that you can change your password at any time by connecting to one of the above secure URLs.
Best Regards,
The Amadeus Security Team
Dear Mahmood TEJPAR,
Your user has been successfully created. You can find below your user information:
Organization: AC-AIDL
UserID: MTEJPAR
Login: MTEJPAR
Office: YOWAC205N
Sign: 0003MT
In order to activate your account, please set up a password by connecting to one of the secure URLs below according to your network access. Please use one of the links below and follow the instructions:
If you have an Internet access:
Activate my account.
If you have an Intranet access:
Activate my account.
If you do not know the type of access you have, then try accessing both links, one after the other. In case neither URL works, please contact your Help Desk.
Once your account is activated, please wait two hours before accessing your new applications.
Also, please note that you can change your password at any time by connecting to one of the above secure URLs.
Best Regards,
The Amadeus Security Team