Airline & Tour Operators
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For assistance with WestJet & WestJet Vacations inquiries, call our Travel Support Team at 1-877-664-3205, available seven days a week from 6:00 a.m. – 7:00 p.m. MST.
*Note, this email is managed Monday- Friday 8:00am – 5pmEST. If your query is of an urgent nature or imminent travel – be sure to call the Travel Support Team.
For the most up to date self-serve capabilities, policies and procedures and resources, visit our Travel Agent Resource Site: www.westjettravelagents.com
WestJet Vacation Resources:
WestJet Air Only Information:
Please note our Agency Sales team is unable to support Air Only transactional related email inquiries and email requests received will not be actioned. Please call into our Travel Support Team at 1-877-664-3205
Please review our Air Only self-serve resources at www.westjettravelagents.com including:
This email is for Travel Agents only. If you have submitted a request and are not a Travel Agent, your request will not be actioned. Please submit your questions/requests on www.westjet.com.
For all other inquiries, we will respond to your email within 3-5 business days. Our hours of operation are Monday – Friday from 8:00 am – 4:30 pm MST.
We thank you for ongoing support and commitment to WestJet and WestJet Vacations.
*Note, this email is managed Monday- Friday 8:00am – 5pmEST. If your query is of an urgent nature or imminent travel – be sure to call the Travel Support Team.
For the most up to date self-serve capabilities, policies and procedures and resources, visit our Travel Agent Resource Site: www.westjettravelagents.com
WestJet Vacation Resources:
- Self Serve: https://www.westjettravelagents.com/resources/
- WestJet Vacations Policy updates, latest offers, travel information and news: www.westjettravelagents.com/westjet-vacations/
- WestJet Vacations Digital Hotel tool: www.westjettravelagents.com/westjet-vacations-digital-brochure/
- WestJet Vacations Groups Policy www.westjettravelagents.com/covid-19-westjet-groups-and-westjet-vacations-groups-bookings/
- WestJet Vacation Call Back option www.westjettravelagents.com scroll to the bottom under Contact Us and click on WestJet Vacations Call Back
- WestJet Vacations Travel Protection Plan: https://www.westjettravelagents.com/travel-protection-plan-tpp-terms-and-conditions/
- WestJet Vacations Refund Process: https://www.westjettravelagents.com/westjet-vacations-refund-process/
WestJet Air Only Information:
Please note our Agency Sales team is unable to support Air Only transactional related email inquiries and email requests received will not be actioned. Please call into our Travel Support Team at 1-877-664-3205
Please review our Air Only self-serve resources at www.westjettravelagents.com including:
- Policy updates and the news www.westjettravelagents.com/news/
- WestJet Schedule change process www.westjettravelagents.com/gds-schedule-change/
- WestJet Flight disruption/Irregular operations www.westjettravelagents.com/westjet-flight-disruption-irregular-operations-2/
- WestJet ticket validity and how to exchange a ticket www.westjettravelagents.com/ticket-validity-and-travel-credits/
- Request a call back for WestJet Air bookings www.westjettravelagents.com/self-serve-options/
- WestJet Name correction process www.westjettravelagents.com/name-change-and-correction-policy/
- Commissions www.westjettravelagents.com/ws-at-source-published-commission/
- Assistance with Travel Agency Web logon or Admin access [email protected]
- Agent Reference and products and services www.westjettravelagents.com/resources/
- Seat Selection www.westjet.com/en-ca/manage
- Travel and Entry requirement information www.westjet.com/en-ca/get-travel-ready#health-safety
- Post travel feedback and receipts can be found under ‘Contact Us’ www.westjettravelagents.com
This email is for Travel Agents only. If you have submitted a request and are not a Travel Agent, your request will not be actioned. Please submit your questions/requests on www.westjet.com.
For all other inquiries, we will respond to your email within 3-5 business days. Our hours of operation are Monday – Friday from 8:00 am – 4:30 pm MST.
We thank you for ongoing support and commitment to WestJet and WestJet Vacations.